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Category: chatbots

ServiceNow chatbot builder helps automate common service requests

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When it comes to making requests inside a company for new equipment or to learn about HR policies, it can be a frustrating experience for both sides of the equation. HR and IT are probably tired of answering the same questions. Employees are tired of calling a help desk for routine inquiries and waiting for […]

Google Cloud releases Dialogflow Enterprise Edition for building chat apps

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Building conversational interfaces is a hot new area for developers. Chatbots can be a way to reduce friction in websites and apps and to give customers quick answers to commonly asked questions in a conversational framework. Today, Google announced it was making Dialogflow Enterprise Edition generally available. It had previously been in Beta. This technology […]

GuestFriend automates chatbot creation for restaurants

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While chatbots might sound like an interesting experiment for restaurants and other small businesses, they probably can’t devote much time or money to building them. So a startup called GuestFriend is planning to make the process as fast and easy as possible. The company has raised $5 million in seed funding from Primary Venture Partners, […]

The sudden death of the website

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You may not know me or even my company, LivePerson, but you’ve certainly used my invention. In 1995, I came up with the technology for those chat windows that pop up on websites. Today, more than 18,000 companies around the world, including big-name brands like T-Mobile, American Express, Citibank and Nike, use our software to […]

Choosing the best language to build your AI chatbot

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No, this is not about whether you want your virtual agent to understand English slang, the subjunctive tense in Spanish or even the dozens of ways to say “I” in Japanese. In fact, the programming language you build your bot with is as important as the human language it understands. But how do you differentiate […]

Twitter launches a new enterprise API to power customer service and chatbots

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Twitter’s big news this week is its announcement that it’s now enforcing its new policies around hateful content and abuse, but today the company is rolling out something new for developers, as well: an enterprise-level API providing access to real-time activities like tweets, retweets, likes and follows. The addition of the API is part of […]

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